Most of our delivery options require a signature so please enter a delivery address where you will be present to accept and sign for your delivery. Please ensure shipping address is correct as UCCShop.ie cannot accept responsibility for parcels which go missing due to an incorrect address being given.

Who Ships My Order?

We use An Post Registered Parcel Post delivery on all orders within the Rep of Ireland. Delivery times are between 9am – 5pm. Delivery notes cannot be added to the package label so please do not add requests in the Order Notes such as “leave beside shed” etc. 

How are rates decided?

The postage rates are dependent on the amount that you spend in the shop and are outlined in the tables below. While we make every effort to ship items to you in the below time frames, there are certain times of the year such as Christmas, where we can understandably experience some delays.

CHRISTMAS LAST POSTING DATES

*due to it being a very busy time of year for An Post, the below dates are subject to change

Ireland Rates 

UK / NI Rates 

Europe Rates*

USA 

Rest of World 

International mail delivery times are estimates and subject to local postal operator delays. 

• *Europe Express and Priority Service is available to the following countries – Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
• Express and Priority Service is also available for the UK & USA
• Priority service requires a signature on delivery and provides tracking information
• Express delivery is available for items under 2 kgs in weight and does not require a signature on delivery, this method will take slightly longer and provides tracking information. If your Express order weighs more than 2kg we will contact you to arrange payment for Priority delivery instead
• Courier Delivery is available to most other countries
• A Free collection service is available where items can be collected from the Information Desk in the Student Centre – Áras na Mac Léinn

Can I collect my order from the University? (Free of Charge)

Yes – You can collect your order from the Information Desk in Áras na Mac Léinn, Student Centre, University College Cork. You must allow a minimum of 24 hours after placing your order to collect it. When your order is ready, you will receive an email advising that ‘Your Order Is Now Ready For Collection’. Once you receive this email you can call in and collect your order at any time during the Student Centre opening hours of 8:30am – 4pm – Monday – Friday. Photo ID needs to be shown in order to receive the package. Orders need to be collected within 7 working days. Please contact Rachel at uccshop@ucc.ie with any queries.

How Do I Know When My Order Has Been Dispatched?

Once we have dispatched your order you will receive an automated email to the email address you provided on your registration form.   Where possible tracking numbers will be sent and orders can be tracked by entering this number here. You should expect to receive your order within 1-2 working days of this (Republic of Ireland Only).  If you do not receive your order within this time frame please contact us directly so that we can track your order for you.

What happens if I am not there to sign for my order?

All orders must be signed for by the recipient.  In the event that you are not present to accept delivery an “attempted delivery” docket will be left. Your order will be brought to your local sorting office and will be held there for a number of days.  If it is not collected within this time period it will be returned to us (please note that this may take a number of weeks to come back) and you will be notified by email.  Please note you will be liable for return shipping costs where we have to resend or redirect a parcel to you.

Can I edit my order after it has been placed?

We are typically unable to make amendments to orders, but please email us and we will try our best to help.